We at Mayday Assistance provide a continuous, and uninterrupted, around the clock emergency help-point dedicated to providing guidance and advice for travellers in need of medical attention.
With a team of university-educated multi-lingual staff, fluent in all major European languages, we are able to communicate vital information to policy holders and medical professionals effectively and efficiently.
At Mayday we aim to answer all medical inquiries within 20 seconds and assign your claim to a dedicated member of staff who will remain, whenever possible, the same point of contact throughout the life of any case.
We have our own in-house medical team, headed up by our Medical Director Dr Peter Sagar, comprised of a Head Nurse/ Paramedic Practitioner, Nurses and specialised Paramedics.
At Mayday Assistance, we deal with all cases in line with the principles of Treating Customers Fairly (TCF) and will always be guided by industry best practice in every situation.
Our diverse team of professionals are passionate about providing best in-class specialist travel emergency services, whilst working always to deliver best value for money.
With longstanding partnerships with cost containers in the most popular destinations across the globe, our 24-hour medical emergency assistance service is uniquely positioned to consider cost and negotiate best price.
We pride ourselves on being a friendly and approachable group of professionals, both to industry counterparts and your clients alike.
All calls to and from Mayday Assistance are recorded in an effort to establish the existence of facts.